Return and Refund Policy

At Nacrya, customer satisfaction is important to us.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition as received.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned.

To request a return, contact us at [support@nacrya.com] with your order number. If your return is approved, we will provide return instructions.

Refunds are issued to the original payment method once the returned item has been received and inspected. Shipping fees are non-refundable unless the item arrived damaged or incorrect.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

Privacy Policy

Nacrya collects customer information only to process orders, provide customer support, improve our services, and communicate with customers when necessary.

We may collect your name, email address, shipping address, billing address, phone number, payment information, and order details.

Your information is never sold. It may only be shared with trusted service providers such as payment processors, shipping carriers, and website platforms when required to complete your order.

By using our website, you agree to the collection and use of your information as described in this policy.

For privacy-related questions, contact us at [support@nacrya.com].